Also in this section Having a personal Assistant Buying your support from an agency Unpaid support

If you are buying your support from an agency, or a charity like United Response, you will need a Support Contract.

This will say what the agency will do to support you. It could look something like the one in this picture.The agency should ask you to help choose who supports you.

The agency will help with things like job descriptions.
They will train the person who supports you and pay them. They will pay their taxes and national insurance.

You might need to pay the agency a bit more for this.

What if you have a complaint?

If you are buying your support from an agency, or a charity like United Response, they will have a Complaints Procedure.

Make sure you get a copy and that they explain how it works.